Shipping policy

At Kavixa.com, operated by Evozone Eco Ltd, we are committed to providing a smooth shipping experience. This policy outlines our shipping process for customers in France, Italy, Ireland, and the United Kingdom. Our store is hosted on Shopify Inc.

1. Free Shipping

We offer free shipping on all orders. Customs or import fees may apply depending on your country, for which you are responsible.

2. Quality Control Before Shipping

Each order is inspected by our quality team before shipping. Inspection photos or videos may be archived for verification purposes.

3. Processing and Shipping Times

Orders are processed within 1 to 2 business days before shipping.

After shipping, standard delivery takes 7 to 14 business days, depending on the destination. Times may vary due to customs or carriers.

We work with third-party suppliers (dropshipping), often based in Asia, which may affect delivery times.

4. Order Tracking

Once your order is shipped, you will receive an email or SMS with a tracking number. You can also track your order via our Order Tracking page.

If you have not received it, please contact us at support@kavixa.com.

5. International Shipping

We ship to France, Italy, Ireland, the United Kingdom, and worldwide. Delivery times vary by destination. Contact us for specific estimates.

6. Order Changes and Cancellation

Once shipped, an order cannot be modified. For changes or cancellations, contact us within 24 hours of ordering at support@kavixa.com. Cancellations are not guaranteed if the order is already being processed.

For more details, please see our Refund Policy.

7. Incorrect Address

If you provide an incorrect address, contact us immediately. We can assist if the order has not yet shipped, but changes are not always possible.

8. Non-Delivery or Lost Package

If your order does not arrive within 20 days, contact us for a full refund or reshipment. If tracking shows delivery but you cannot locate the package, inform us to initiate an investigation.

9. Incorrect, Missing, or Damaged Product

If you receive an incorrect product, a missing item, or a damaged product upon delivery, contact us within 7 days of receipt at support@kavixa.com with your order number and photos or videos of the issue. We will ship the correct item or refund you without additional return fees.

10. Contact

For any shipping questions, contact us:

Evozone Eco Ltd
First Floor Office 3 Hornton Place, London, W8 4LZ, United Kingdom
Email: support@kavixa.com
Hours: Monday-Friday, 9am-6pm

Last updated: 06/12/2026