Frequently Asked Questions

Do you have questions about your purchases on Kavixa.com? Here are the answers to the most frequently asked questions. This page applies to customers in France, Italy, Ireland, and the United Kingdom. If you cannot find what you are looking for, contact us at support@kavixa.com or via our Contact Us page.

1. Who is Kavixa.com?

Kavixa.com is an online store operated by Evozone Eco Ltd, based in London, United Kingdom. We offer a variety of products through a dropshipping model, collaborating with global suppliers. Each order is checked by our quality team before shipping.

Learn more: About Us.

2. What are the delivery times?

Orders are processed within 1 to 2 business days. After shipping, standard delivery takes 7 to 14 business days, depending on the destination. Times may vary due to customs or carriers. If your order does not arrive within 20 days, contact us for a refund or reshipment.

More details: Shipping Policy.

3. Is delivery free?

Yes, we offer free delivery on all orders. Customs or import fees may apply depending on your country, for which you are responsible.

4. How can I return a product?

You have 14 days from receipt to return an unused product. Use our Withdrawal Request form or contact us at support@kavixa.com. Return shipping costs are your responsibility unless the product is defective, damaged, or incorrect.

More details: Refund Policy.

5. What payment methods are accepted?

We accept credit/debit card payments via Stripe. Your payment information is secure. Your bank may apply conversion fees for international payments.

More details: Payment Options.

6. What should I do if I receive a damaged or incorrect product?

Contact us within 7 days at support@kavixa.com with photos or videos of the issue. We will offer a replacement or a full refund, including return shipping costs.

7. Can I cancel my order?

Yes, you can cancel within 24 hours of placing the order by contacting us. If the order has not been shipped, we will process a full refund.

8. How can I track my order?

Once your order is shipped, you will receive an email or SMS with a tracking number. You can also use our Order Tracking page.

9. Are my personal data secure?

Yes, we comply with GDPR and CCPA regulations. See our Privacy Policy for more details.

10. How do I exercise my right of withdrawal?

Use our dedicated form: Withdrawal Request. You have 14 days from receipt of the product.

11. Do you deliver to France, Italy, Ireland, and the United Kingdom?

Yes, we deliver to France, Italy, Ireland, the United Kingdom, and worldwide. Delivery times vary depending on the destination.

Contact Us

For any other questions, our team is here for you:

Evozone Eco Ltd
First Floor Office 3 Hornton Place, London, W8 4LZ, United Kingdom
Email: support@kavixa.com
Hours: Monday-Friday, 9am-6pm

Last updated: 06/12/2026