Contact information

Welcome to the contact page of Kavixa.com. We are here to answer all your questions regarding your purchases, deliveries, returns, or other requests. This page applies to customers in France, Italy, Ireland, and the United Kingdom.

Our Contact Details

You can reach us by:

• Email: support@kavixa.com
• Address:
  71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  

Customer Service Hours

Our team is available to assist you:

• Monday to Friday: 9:00 AM - 6:00 PM (GMT)
• Saturday and Sunday: Closed

We commit to responding to your email inquiries within 24 to 48 business hours.

Live Chat and Email

To contact us, use one of the following methods:

• Live Chat: click the chat icon at the bottom right of every page to talk with our team.
• Email: support@kavixa.com — please include your order number for any order-related inquiries.

We commit to responding to your messages within 24 to 48 business hours.

Useful Pages

• Order Tracking
• Withdrawal Request
• Frequently Asked Questions
• About Us
• Shipping Policy
• Refund Policy
• Payment Options
• Privacy Policy
• Terms of Service

Frequently Asked Questions

Here are some answers to common questions:

• What are the delivery times?
  Orders are processed within 1 to 2 business days. After shipping, standard delivery takes 7 to 14 business days. Please see our Shipping Policy.
• How do I return a product?
  You have 14 days from receipt. Use our Withdrawal Request or contact us by email. See our Refund Policy.
• What payment methods do you accept?
  We accept secure credit cards (Visa, Mastercard, Amex) via Shopify Payments. Shop Pay, Apple Pay, and Google Pay are available depending on your device. See our Payment Options.
• What if my order does not arrive?
  If your order does not arrive within 7 to 14 business days after shipping, contact us for a refund or reshipment.
• What if I receive a damaged or incorrect product?
  Contact us within 7 days with photos or videos of the issue at support@kavixa.com.

About Us

Kavixa.com is operated by Evozone Eco Ltd, a company based in London, United Kingdom. We offer quality products through a dropshipping model. Each order is checked by our quality team before shipping. Our store is hosted on Shopify Inc.

Learn more: About Us.

Contact

For any questions or assistance, contact us:

Evozone Eco Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@kavixa.com
Hours: Monday-Friday, 9 AM - 6 PM (GMT)

Last updated: 06/16/2026