Contact Us

Welcome to the contact page of Kavixa.com. We are here to answer all your questions regarding your purchases, deliveries, returns, or other requests. This page applies to customers in France, Italy, Ireland, and the United Kingdom.

Our contact details

You can reach us by:

• Email: support@kavixa.com
• Phone: +33 07 80 79 19 79
• Address:
  Evozone Eco Ltd
  First Floor Office 3 Hornton Place
  London, W8 4LZ, United Kingdom

Customer service hours

Our team is available to assist you:

• Monday to Friday: 9:00 AM - 6:00 PM (London time)
• Saturday and Sunday: Closed

We commit to responding to your email inquiries within 24 to 48 business hours.

Contact form

Use the form below to send us a message directly. Please include your order number for order-related inquiries. Once your message is sent, you will receive an on-screen confirmation and a confirmation email (check your spam folder if necessary).

Note: If the form does not work, please email us directly at support@kavixa.com.

Useful pages

• Order tracking
• Withdrawal request
• Frequently asked questions
• About us
• Shipping policy
• Refund policy
• Payment options
• Privacy policy
• Terms of service

Frequently asked questions

Here are some answers to common questions:

• What are the delivery times?
  Orders are processed within 1 to 2 business days. After shipping, standard delivery takes 7 to 14 business days. See our Shipping policy.
• How do I return a product?
  You have 14 days from receipt. Use our Withdrawal request or contact us by email. See our Refund policy.
• What payment methods do you accept?
  We accept credit/debit cards via Stripe. See our Payment options.
• What if my order does not arrive?
  If your order does not arrive within 20 days, contact us for a refund or reshipment.
• What if I receive a damaged or incorrect product?
  Contact us within 7 days with photos or videos of the issue at support@kavixa.com.

About us

Kavixa.com is operated by Evozone Eco Ltd, a company based in London, United Kingdom. We offer quality products through a dropshipping model. Each order is checked by our quality team before shipping. Our store is hosted on Shopify Inc.

Learn more: About us.

Contact

For any questions or assistance, contact us:

Evozone Eco Ltd
First Floor Office 3 Hornton Place, London, W8 4LZ, United Kingdom
Email: support@kavixa.com
Phone: +33 07 80 79 19 79
Hours: Monday-Friday, 9 AM - 6 PM

Last updated: 06/12/2026