Shipping policy

At Kavixa.com, operated by Evozone Eco Ltd, we are committed to a smooth shipping experience. This policy applies exclusively to customers located in France, Italy, Ireland and the United Kingdom. We do not ship to other countries. Our store is hosted by Shopify Inc.

1. Shipping fees

Standard delivery is free at checkout (€0 or £0) for orders delivered to France, Italy, Ireland and the United Kingdom, via the option shown at checkout (“Free Standard Delivery” / “Livraison Standard Gratuite”). Customs fees may apply depending on your country and are your responsibility.

2. Quality check before shipping

Every order is checked by our quality team before shipping. Photos or videos of the inspection may be archived for verification.

3. Processing and delivery times

Orders are processed within 1 to 2 business days before shipping.

After shipping, standard delivery takes 7 to 14 business days, depending on destination. Delays may occur due to customs or carriers.

We work with third-party suppliers (dropshipping), often based in Asia, which may affect timelines.

4. Order tracking

Once your order has shipped, you will receive an email or SMS with a tracking number. You can also track your order via our Order tracking page.

If you do not receive your tracking number within 5 business days of order confirmation, contact us at support@kavixa.com.

5. Destinations served

We only deliver to France, Italy, Ireland and the United Kingdom. Orders to other destinations cannot be accepted.

6. Changes and cancellations

Once shipped, an order cannot be modified. For changes or cancellations, contact us within 24 hours of ordering at support@kavixa.com. Cancellations are not guaranteed if the order is already being processed.

For more details, see our Refund policy.

7. Incorrect address

If you provide an incorrect address, contact us immediately. We may help if the order has not yet shipped, but changes are not always possible.

8. Non-delivery or lost parcel

If your order does not arrive within 7 to 14 business days after shipping, contact us for a full refund or reshipment. If tracking shows delivered but you cannot find the parcel, notify us so we can open an investigation.

9. Wrong, missing or damaged product

If you receive an incorrect product, a missing item, or a damaged item, contact us within 7 days of receipt at support@kavixa.com with your order number and photos or videos. We will send the correct item or refund you with no extra return fees.

10. Contact

For any shipping questions, contact us:

Evozone Eco Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@kavixa.com
Hours: Monday–Friday, 9am–6pm (GMT)

Last updated: 15/07/2026